Copy of Delivery & Returns
Where does the Dior Online Boutique - shop.Dior.com.my- ship?
Shop.Dior.com.my order(s) are delivered via Janio, our logistic provider to West Malaysia addresses only. We do not deliver any order(s) to East Malaysia addresses and P.O. Box addresses or ship internationally. Order(s) placed on shop.Dior.com.my website cannot be redeemed and/or collected directly from any Dior Boutique or Dior Counter.
What are the delivery options and costs?
You will receive a SMS sent to the mobile number entered by you on the Site / for the order(s), with tracking information of your order(s) once your order(s) has been shipped.
|Standard Delivery||RM15 for order(s) below RM200||Standard Delivery RM15 for order(s) below RM200 5 – 7 business days upon confirmation of your order(s)|
|Free of charge for minimum order(s) of RM200 and above|
Subject to the following conditions, normal delivery will take 5 to 7 business days upon confirmation of your order:-
- All orders will only be processed and shipped on weekdays (Monday to Friday only, not including Public Holidays)
- Shipping may take additional time due to Public Holidays and/or extreme weather conditions
- Additional time may be required for shipping of engraved products(s)
- We will ship your order(s) to the delivery address you have provided in your account in shop.Dior.com.my. Your shipping address cannot be changed or modified once your order is placed. Dior is not liable for any loss or delay arising from the incorrect address on the invoice.
- Shipping to remote and rural areas may take additional time
- All order(s) must be signed for and acknowledged receipt upon delivery
What is the standard cut-off time for online orders?
Order(s) placed before 9:00am (MYT) will be processed on the same business day while order(s) placed after 9:00am (MYT) will be processed only on the following business day. Order(s) received on Friday after 9:00am, Saturday, Sunday, and Public Holidays will be processed on the following business day.
What are the cut-off dates for delivery for Chinese New Year (CNY)?
These order cut-off dates are to align with Pos Malaysia guidelines for guaranteed delivery for the season.
Rest assured, we will process orders received after 29 January 2021 as quickly as possible to try to reach you in time for CNY, but we cannot guarantee this due to increased order volumes being processed for delivery.
What happens if I’m not available to receive my package upon delivery?
All order(s) require a signature from an individual upon delivery to acknowledge receipt of the same.
If you are not there to receive and sign for your order(s) upon delivery, our logistic provider will contact you to arrange for a second delivery. To ensure safe and secured delivery of your order(s), we do not accept any request to leave your order unattended at the delivery address without any person to acknowledge receipt of the same.
What is the Dior Online Boutique Returns Policy?
Currently, we only accept return request(s) for damaged, faulty and/or incorrect item(s) received for order(s) placed on shop.Dior.com.my.
We do not accept or process any return request(s) for any customized/engraved item(s), unless the said customized/engraved item is found to be damaged or faulty upon delivery.
Partial and full refund(s) may be offered by Dior for return request(s), subject to the assessment of the actual item(s) by our Customer Service.
This policy is only applicable to purchase(s) made online via Dior Online Boutique - shop.Dior.com.my website. For any purchase(s) made in-store at a Dior Counter or a Dior Boutique, please refer to the original place of purchase to request for a return.
This policy does not affect your consumer rights under the Malaysian law.
HOW TO MAKE A RETURN
1) Contact Customer Service
Contact Dior Customer Service at 1300 22 8866 between Monday to Friday 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays OR by sending an email to: email@example.com to make a request for returning the damaged, faulty or incorrect item(s) received (“Returned Item(s)”).
2) Complete the Necessary Documentation
Our Customer Service will instruct you to fill-in the necessary Return Form with a picture of the Returned Item(s).
You can return the Returned Item(s) to Dior by downloading the Return Form here.
3) Processing the Return
All Returned Item(s) must be sent to our Dior Head Office together with a duly signed and completed Return Form at the following address within 7 days from the day we accept your return request(s) through our Dior Customer Service:-
You may request a complimentary return via our logistic provider by contacting our Dior Customer Service. However, please note that if you wish to make a return using other method other than by our appointed logistic provider, you will be responsible for any applicable costs and charges involved.
If you opt for the complimentary return via our logistic provider, please:-
i) request for a “Return Label” from our Customer Service team and arrange with our Customer Service team for a pick-up time of the Returned Item(s);
ii) pack the Returned Item(s) together with the Return Form in the reusable Dior Outer Box that you received with your order(s) in;
iii) insert the Dior Outer Box into the Janio Flyer that you have received your order(s) in;
iv) print the “Return Label” sent to you via email and affix it on the Janio Flyer; and
v) lastly, remember to keep a record of the pick-up details for the Returned Item(s). A tracking number will be given to you upon pick-up.
Upon our receipt of the Returned Item(s), they will be assessed by Dior Customer Service and we will contact you to arrange for a refund.
4) Processing the Return
We will process the approved refund within 10 working days from receiving the Returned Item(s). You will receive an email notification of your refund status from our Dior Customer Service team.
All refunds will only be made against the original credit card used for payment.
Please note that the time required to refund a credit to your account may vary depending on the issuing bank. Please contact the issuing bank of your credit card for more details.
Notwithstanding the above, we reserve the right of final decision for refund if the item(s) returned is in unsatisfactory condition, or the above terms are not met.
What do I do if there is an issue with the item I received?
Please contact Dior Customer Service at 1300 22 8866 within 10 days from the delivery date of your order(s), Monday to Friday between 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays or by sending an email to: firstname.lastname@example.org..my
Dior Customer Service will assess the issue and when required, assist you with the return of the item(s).
What do I do if I have an allergic reaction?
If you have an allergic reaction to a Dior product at any time, please contact Dior Customer Service at 1300 22 8866, Monday to Friday between 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays or by sending an email to: email@example.com. Our Dior Customer Service advisors will be on hand to assist you.