1) Contact Customer Service
Please contact our Dior Beauty Customer Service 10 days from the delivery date at 1300 22 8866 between Monday to Friday 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays OR use the Online Contact Form on shop.Dior.com.my OR by sending an email to: firstname.lastname@example.org. Our Dior Beauty Customer Service will assess the issue and assist you with the return of the item(s).
To ensure prompt resolution, please provide us your name and your order number and keep the delivery box, packing materials, and the damaged/faulty/incorrect items for return.
2) Complete the Necessary Documentation
Our Dior Beauty Customer Service will instruct you to fill-in the necessary Return Form with a picture of the Returned Item(s).
You can return the Returned Item(s) to Dior by downloading the Return Form here.
3) Return the Item(s) to Dior
Products and all complimentary items must be returned to our Dior Head Office with a duly signed and completed Return Form at the following address within 7 days from the day we accept your return request(s) through our Dior Customer Service:-
c/o LVMH PERFUMES & COSMETICS (M) SDN BHD
No. 3A-3, Level 3A, Menara Milenium,
8, Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur
Attn: Customer Care Online
You may request a complimentary return via our logistic provider by contacting our Dior Beauty Customer Service. However, please note that if you wish to make a return using other method other than by our appointed logistic provider, you will be responsible for any applicable costs and charges involved.
If you opt for the complimentary return via our logistic provider, please:-
i) request for a “Return Label” from our Customer Service team and arrange with our Dior Beauty Customer Service team for a pick-up time of the Returned Item(s);
ii) pack the Returned Item(s) with reusable Dior shredded papers together with the Return Form inside the reusable Dior Outer Box that you received with your order(s) in.
iii) insert the Dior Outer Box into the Ninjavan Flyer that you have received your order(s) in;
iv) print the “Return Label” sent to you via email and affix it on the Ninjavan Flyer; and
v) lastly, remember to keep a record of the pick-up details for the Returned Item(s). A tracking number will be given to you upon pick-up.
Upon our receipt of the Returned Item(s), they will be assessed by Dior Beauty Customer Service and we will contact you to arrange for a refund.
4) Processing the return
We will process the approved refund within 10 working days from receiving the Returned Item(s). You will receive an email notification of your refund status from our Dior Beauty Customer Service team.
All refunds will only be made against the original credit card used for payment.
Please note that the time required to refund a credit to your account may vary depending on the issuing bank. Please contact the issuing bank of your credit card for more details.
Notwithstanding the above, we reserve the right of final decision for refund if the item(s) returned is in unsatisfactory condition, or the above terms are not met.