FAQ

Once you have found the product that interests you:

• select the quantity that you want to order (a maximum limit of 3 units applies per product)
• click the "add to cart" button (your shopping cart will display)

Continue Shopping and when you’re ready to complete your order click the “cart icon” at the top of the page or click continue to payment on any product page to go to Checkout.

On the “checkout” page, check your order items are correct. Add your contact information, shipping address, billing address and payment details. Please check the order summary to confirm all information in your order is correct and then click "pay now".

If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website. You will also immediately be sent an order confirmation email to the email address you entered when you placed your order.

We have a selection of Dior favourites, new products and best-selling fragrance, makeup and skincare products online. If the product you would like to purchase is not available on shop.Dior.com.my or you would like to purchase these items in-store, please check “Store Locator” for your nearest Dior Beauty Boutique or Dior Beauty Counter.

Currently Dior is unable to notify you when an out of stock product is back on stock. This feature will be added to the shop.Dior.com.my website soon.

To sign up as a Dior Beauty member, complete the registration process at https://shop.dior.com.my/account/login following the below steps:

Step 1: Insert your mobile number.*
*If you have previously signed up for an account at our boutiques / counters, please insert the same mobile number to ensure your offline and online purchases are recorded into one same account. If account already exist, please proceed to sign in or, reset your password by clicking ‘Forgot your password’.

Step 2: Key in the OTP code
OTP code will be sent to the same mobile number you have registered.

Step 3: Fill up profile details and choose your preferred marketing communication channels.

Step 4: To complete, click ‘Register’.

You may contact Dior Beauty Customer Service for assistance if you are having difficulty at the registration process.

We invite you to join us as a Dior Beauty member to enjoy exclusive privileges such as:

• Free delivery above RM 150 & receive up to 7 samples for orders above RM 400.​
• Complimentary gifts (auto-added to cart) with orders of RM 700 or more.​
• Additional gifts redeemable with promotional codes, available at limited time and while stocks last.
• Loyalty gift rewards*

*Find out more at https://shop.dior.com.my/pages/dior-beauty-loyalty-program

All offers in Dior Beauty Online Boutique are subject to qualifying terms & conditions. The Company reserves the right, at its discretion to change, modify, add or remove the offers at any time.

Not a Dior Beauty member yet? Sign up at https://shop.dior.com.my/account/login and complete the registration process.

Payment for purchases on shop.Dior.com.my can be made using Visa or MasterCard.

You can also refer to our general terms and conditions of sale.

All transactions completed on the shop.Dior.com.my website are secure and a SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to our customers not to save any credit card information.

Finally, we reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.

Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.

The Dior Online Boutique offers three complimentary samples* with all online orders via shop.Dior.com.my. Offer will be automatically applied at Checkout.

*Terms & conditions apply

Your order will be presented in an iconic Dior gift box or gift clutch. This offer is valid while stocks last. If you wish to help us reduce our environmental impact, please click on the Eco-shipping box option in the checkout. Gift message card is unavailable for Eco-shipping box option.

There is a maximum limit of 3 items of the same product per order on the Dior Online Boutique via shop.Dior.com.my

Promo code is applicable at check out page for member check outs only.

Step1: Sign up / Log in to your Dior Beauty account to apply the promotion code.
New to Dior Beauty? You may sign up at https://shop.dior.com.my/account/login

Step 2: Apply the promo code* at the bottom of your basket, the gift should appear under’ Gift & Samples’ in your basket.
*We allow one promo code redemption per order and all promo codes can only be redeemed once.

Step 3: Click ‘Complete the order’ to proceed to check out. Remember to check your basket items and shipping details before proceeding to payment.

Step 4: Proceed to payment

If your payment is successful and your order has been received by Dior Beauty, an Order Confirmation page with your order confirmation number will display on the website after you place your order. You will also be immediately sent an order confirmation to the email address you entered when you placed your order.

If you placed your order via your Dior Beauty account, log in and head to ‘My Account’ then choose the order you wish to track under ‘Order History’. You will then be able to find your tracking number (i.e. LVMHPMY12345).

The same tracking number can also be found at your Shipping Confirmation email which will be sent to you once your order is shipped out from our warehouse for cross border SG-MY transit. Once arrived in Malaysia warehouse, Ninjavan delivery partner will pick up your order to prepare for delivery. You can enter your tracking number at Ninjavan tracking website to track your order.

shop.Dior.com.my orders are shipped via Ninjavan logistic provider to West Malaysia addresses only. Shipping is not available to P.O. Box addresses and East Malaysia. Orders placed on the shop.dior.com.my website cannot be shipped internationally. Orders place on the shop.dior.com.my website cannot be collected directly from a Dior Beauty Boutique or a Dior Beauty Counter.

All Dior Online Boutique orders must be signed for on delivery.

All Dior Beauty Online Boutique orders must be signed for on delivery. If you’re not available to receive your package upon delivery, Ninjavan logistic provider will leave contact information for you to make alternative arrangements. Please contact Ninjavan at https://www.ninjavan.co/en-my/support/contact-us or +60 111 722 5600 should you need to enquire about your package delivery.

Please contact Dior Beauty Customer Service at 1300 22 8866 within 10 days from the delivery date of your order(s), Monday to Friday between 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays or by sending an email to: onlinecare.my@dior.com.my

Dior Beauty Customer Service will assess the issue and when required, assist you with the return of the item(s).

1) Contact Customer Service

Please contact our Dior Beauty Customer Service 10 days from the delivery date at 1300 22 8866 between Monday to Friday 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays OR use the Online Contact Form on shop.Dior.com.my OR by sending an email to: onlinecare.my@dior.com.my. Our Dior Beauty Customer Service will assess the issue and assist you with the return of the item(s).

To ensure prompt resolution, please provide us your name and your order number and keep the delivery box, packing materials, and the damaged/faulty/incorrect items for return.

2) Complete the Necessary Documentation

Our Dior Beauty Customer Service will instruct you to fill-in the necessary Return Form with a picture of the Returned Item(s).

You can return the Returned Item(s) to Dior by downloading the Return Form here.

3) Return the Item(s) to Dior

Products and all complimentary items must be returned to our Dior Head Office with a duly signed and completed Return Form at the following address within 7 days from the day we accept your return request(s) through our Dior Customer Service:-

c/o LVMH PERFUMES & COSMETICS (M) SDN BHD
No. 3A-3, Level 3A, Menara Milenium,
8, Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur
Attn: Customer Care Online

You may request a complimentary return via our logistic provider by contacting our Dior Beauty Customer Service. However, please note that if you wish to make a return using other method other than by our appointed logistic provider, you will be responsible for any applicable costs and charges involved.

If you opt for the complimentary return via our logistic provider, please:-

i) request for a “Return Label” from our Customer Service team and arrange with our Dior Beauty Customer Service team for a pick-up time of the Returned Item(s);

ii) pack the Returned Item(s) with reusable Dior shredded papers together with the Return Form inside the reusable Dior Outer Box that you received with your order(s) in.

iii) insert the Dior Outer Box into the Ninjavan Flyer that you have received your order(s) in;

iv) print the “Return Label” sent to you via email and affix it on the Ninjavan Flyer; and

v) lastly, remember to keep a record of the pick-up details for the Returned Item(s). A tracking number will be given to you upon pick-up.

Upon our receipt of the Returned Item(s), they will be assessed by Dior Beauty Customer Service and we will contact you to arrange for a refund.

4) Processing the return

We will process the approved refund within 10 working days from receiving the Returned Item(s). You will receive an email notification of your refund status from our Dior Beauty Customer Service team.

All refunds will only be made against the original credit card used for payment.

Please note that the time required to refund a credit to your account may vary depending on the issuing bank. Please contact the issuing bank of your credit card for more details.

Notwithstanding the above, we reserve the right of final decision for refund if the item(s) returned is in unsatisfactory condition, or the above terms are not met.

Please check Store Locator to find your nearest Dior Beauty Boutique or a Dior Beauty Counter.

Please contact Dior Beauty Customer Service Dior Beauty Customer Service at 1300 22 8866 between Monday to Friday 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays OR use the Online Contact Form on shop.Dior.com.my OR by sending an email to: onlinecare.my@dior.com.my.