General Terms and Conditions of Sale
Dior is pleased to welcome to you to the Parfums Christian Dior website at shop.dior.com.my (the “Site”). The Site is published and maintained by LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd for Parfums Christian Dior.
This section of our Site sets out our General Terms and Conditions of Sale (“Terms”) including our full delivery and returns process. These Terms apply to all sales of product(s) made to you, the customer, via the Site. Please read these Terms carefully before submitting your order to us. These Terms tell you who we are, how we will provide product(s) to you, how you and we may change or end the contract, what to do if there is a problem and other important information. By using the Site, you confirm that you agree to these Terms. If you do not agree to the Terms, please cease using the Site immediately. We reserve the right to make changes to these Terms at any time and the new version of the Terms will apply to any offer or order placed on the Site after the new version has been posted. Your continued use of the Site shall be deemed as your acceptance of the new version of the Terms. We therefore advise you to always read the Terms, and make sure you understand and agree with the Terms each time before you use the Site.
Our Site is solely for the promotion of our product(s) in West Malaysia. Unfortunately, we do not accept orders from nor deliver to addresses outside West Malaysia.
1. Information about us and how to contact us
1.1 We are LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd, a company registered in Malaysia. Our company’s registration number is 199401013101 (298780-T) and our business address is at No. 3A-3, Level 3A, Menara Milenium, 8 Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur.
1.2 You can contact us through our Customer Service team (“Dior Customer Service”) which is available to you as follows:
Working hours: Monday to Friday between 9.00am – 12.30pm; or 2.00pm – 5.00pm; excluding Public Holidays
Customer service hotline: 1300 22 8866
Email address: onlinecare.my@shop.dior.com.my
1.3 If we need to contact you we will do so by telephone or by writing to you at the email address or postal address you have provided to us in your account on the Site.
2. Our products
2.1 All images of the product(s) posted on the Site are for illustrative purposes only and although every effort is made to display colour/shade accurately, we cannot guarantee that a device's display of the colour accurately reflects the colour of the product(s). Please note that the product(s) received by you may vary slightly from those images posted on the Site.
2.2 Complimentary engraving service is available for selected product(s) offering only. Engraved product(s) are not eligible for return and/or refund, unless the engraved product(s) is found to be damaged or faulty upon delivery, which shall not include minor scratch marks and/or dents due to the nature of the engraving process. You acknowledge that you have viewed and checked your engraving message to verify the correct spelling and accuracy of the text (and/or characters) at the time you entered your engraving message and placed your order. By clicking the “Confirm” button on the engraving message product page you are confirming that your engraving message is correct. Once your order(s) for an engraved product(s) is submitted, you cannot change your product engraving message.
2.3 Complimentary sample(s) or gift with purchase (“GWP”) is available for selected product(s) offering only; is subject to qualifying terms and conditions and is subject to stock availability on first come first serve basis. We reserve our rights to amend the qualifying terms and conditions or substitute the sample(s) or GWP offered with another item(s) of similar value at any time without prior notice.
3. Our contract with you
3.1. Orders
Our acceptance of your order will take place when we send you an order confirmation email. At this point, a contract for the sale and purchase of the ordered products will come into existence between you and us.
If we are unable to accept your order, we will inform you of this by email and will not charge you for the products. This might be because:
- the product is out of stock
- we have identified an error in the price or description of the product
- you have exceeded our Maximum Purchase Policy set out below
- we have identified an error or duplication in the Gift with Purchase “GWP” offered in the cart;
- your billing name and address do not match with the credit card used for payment
- we need to deal with technical problems with the product or make minor technical changes;
- we need to update the product to reflect changes in relevant laws and regulatory requirements.
Please note that we are unable to process delivery of order(s) to a P.O. Box address and/or an address in East Malaysia / other countries.
When we have accepted your order(s) via the Site you will be guided to a confirmation page that shows you order number and the total sum deducted from your credit card account. You can print this page for your own reference, or alternatively wait for our acceptance email titled “Thank you for your purchase" / “Order Confirmation”, which is your “Order Confirmation Email”. This email will show your unique reference number / order number, total sum deducted from your credit card account and details of items purchased, delivery addresses, and packaging options, which you should keep for your records.
If you have any questions about an order(s), please contact Dior Beauty Service Hotline using the contact details in condition 1. It will help us if you can tell us the order number whenever you contact us about your order.
3.2. Price and Payment
Prices shown on the Site are in Malaysian Ringgit and are inclusive of all applicable taxes, but do not include delivery fees (if applicable). We take all reasonable care to ensure that the price of the product(s) shown on the Site is correct but in the unlikely event that the product(s) are incorrectly priced, we will contact you for your instructions before we accept your order(s). If we accept and process your order(s) where a pricing error is obvious and could reasonably have been recognized as a mispricing, we may end the contract, refund you any sums you have paid for the order(s) and require the return of any product(s) provided to you.
You can pay for products using the following payment options:
CREDIT CARDS ACCEPTED:
WE REGRET THAT WE ARE UNABLE TO ACCEPT:
- Bank Transfers
- Debit Cards
- E-wallets
We are sorry that at this time, we do not offer gift cards. You are required to pay for the product(s) before we dispatch them.
IMPORTANT INFORMATION:
We are sorry that at this time, we do not offer gift cards. You are required to pay for the product(s) before we dispatch them.
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
3.3. Invoice
Invoice is available upon request for all order(s). If you would like to request an invoice for your order(s), please contact Dior Customer Service and we will process your request.
3.4. Maximum Purchase Policy
We regret that we must limit any orders to no more than three (3) units of any item per order.
3.4. Order Cancellations
Occasionally, order(s) or part(s) of an order may be cancelled by our system for various reasons including but not limited to the followings :
- the product(s) is not available;
- payment information cannot be processed;
- the order cannot be delivered to address provided;
- duplicate order(s) was placed by the system; or
- the order(s) or part(s) of the order may result in the violation of the Terms.
If your order(s) is cancelled by us, you will receive an email explaining the reason for the cancellation. Your original payment method will be refunded for the appropriate amount corresponding to the cancelled order(s) or part(s) of the order.
Once your order(s) is placed we are unable to accept any changes to the order(s) including delivery address.
Once your order(s) has been confirmed, no further changes can be made to the order(s) including the shipping address. We advise you to carefully review and if required, modify your order(s) before submitting your payment.
3.5. Exchange Policy
We are unable to accept any exchange of shade, size or product(s) placed on shop.dior.com.my once your order is placed. If the product(s) you have bought from the shop.dior.com.my is damaged, faulty or incorrect, see condition 5.2.
4. Delivery
4.1. Delivery Terms and Charges
We offer complimentary delivery to the address provided by you in your order(s) for order(s) of RM 150 and above. A standard delivery fee of RM15 applies for order(s) below RM 150
Subject to the following conditions, your order(s) will be delivered within 5 – 7 business days (West Malaysia) from the date your order(s) is accepted by us :-
- All order(s) will only be processed and shipped on weekdays (Monday to Friday only, not including Public Holidays).
- Shipping may take additional time due to Public Holidays and/or extreme weather conditions.
- Additional time may be required for shipping of engraved products(s).
- We will ship your order(s) to the delivery address you have provided in your account in shop.Dior.com.my. Dior is not liable for any loss or delay arising from the incorrect address provided.
- Delivery to remote and rural areas may require a minimum of 2 additional days.
- All order(s) must be signed for and acknowledged receipt upon delivery.
For more information, please see our FAQs on Shipping.
4.2. Delivery Status
You will receive a SMS to the mobile number entered by you on the Site / for the order(s) with tracking information of your order(s) once your order has been shipped.
4.3. Delivery Addresses
Unless indicated otherwise during the ordering process, we will deliver your order(s) to the delivery address you have provided in your account information on the Site.
We are sorry that we only deliver order(s) made via the Site to addresses in West Malaysia only (East Malaysia excluded).
We will take all reasonable care to deliver your order(s) to the address provided by you on the Site. However, we shall not be liable for any delay or failure to deliver or mis-delivery as a result of incorrect information entered by you.
4.3 Ownership and Responsibility
We will take all reasonable care to deliver your order(s) to the address provided by you on the Site. However, we shall not be liable for any delay or failure to deliver or mis-delivery as a result of incorrect information entered by you.
If you are not there to receive and sign for your order(s) upon delivery, our logistic provider will contact you to arrange for a second delivery. To ensure safe and secured delivery of your order(s), we do not accept any request to leave your order(s) unattended at the delivery address without any person to acknowledge receipt of the same.
The ownership of the product(s) will pass to you once we have received payment in full for the product(s) and the delivery fees (if applicable).
5. Your rights to end the contract
You may have the right to end your contract with us and return us the product(s), subject to the followings situations whereby :
- If you want to end the contract because of something we have done or something we have told you that we are going to do, see condition 5.1.
- If you want to end the contract or get a refund of your payment because the product(s) you have bought from the Site is damaged, faulty or incorrect, see condition 5.2.
5.1 Ending the contract because of something we have done or are going to do
If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any product(s) which have not been provided to you.
The reasons are:
we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
there is a risk that supply of the products may be significantly delayed because of events outside our control;
- we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
- you have a legal right to end the contract because of something we have done wrong under the applicable laws and regulations.
5.2 Ending the contact in the event that there is a problem with the product(s):
We are obliged to provide you with product(s) that are in conformity with your successful order(s).
Please notify us within 10 days from the delivery date of any damaged, faulty, missing or incorrectly supplied product(s) or if the item(s) listed on the dispatch note do not match those contained in your delivery package by calling Dior Customer Service at 1300 22 8866 (between Monday to Friday 9.00am – 12.30pm; or 2.00pm – 5.00pm excluding Public Holidays) or by sending an email to: onlinecare.my@shop.dior.com.my with your order(s) details.
To ensure prompt resolution, please provide us your name and your order number and keep the delivery box, packing materials, and the damaged/faulty/incorrect items for return. The products must be returned in the original condition, unopened and with all packaging/hygiene seals intact.
If you wish to return damaged, faulty or incorrect item(s) purchased from the Site (“Returned Item(s)”) through our appointed logistic provider, we will arrange to collect them from you and we will bear the shipping costs for collection of the Returned Item(s). For any return via our logistic provider, please make a request by contacting Dior Customer Service.
If you wish to make a return using other method, please note that you will be responsible for all applicable costs and charges involved and we will not bear the shipping costs.
6. How to make a return
To return your order(s):
(a) Contact Customer Service
Contact Dior Customer Service at 1300 22 8866 (Monday to Friday between 9.00am – 12.30pm; or 2.00pm – 5.00pm excluding Public Holidays) OR by sending an email to: onlinecare.my@dior.com.my to make a request for return.
Dior Customer Service will assess the issue and assist you with the return.
(b) Complete the Necessary Documentation
Our Customer Service will instruct you to fill-in the necessary Return Form with a picture of the Returned Item(s).
Please download, print and complete the Return Form, which can be accessed by clicking here with all required information to be filled out by you. Please ensure you enclose the Return Form with the returning parcel.
(c) Returning an Item
The products must be returned in the original condition, unopened and with all packaging/hygiene seals intact. Products and all complimentary items must be returned to our Dior Head Office with a duly signed and completed Return Form at the following address within 7 days from the day we accept your return request(s) through our Dior Customer Service:-
c/o LVMH PERFUMES & COSMETICS (M) SDN BHD
No. 3A-3, Level 3A, Menara Milenium,
8, Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur
Attn: Customer Care Online
If you opt for the complimentary return via our logistic provider, please:
(i) request for a “Return Label” from our Customer Service team and arrange with our Customer Service team for a pick-up time of the Returned Item(s);
(ii) pack the Returned Item(s) together with the Return Form in the reusable Dior Outer Box that you received with your order(s) in;
(iii) insert the Dior Outer Box into the Ninjavan Flyer that you have received your order(s) in;
(iv) print the “Return Label” sent to you via email and affix it on the Ninjavan Flyer; and
(v) lastly, remember to keep a record of the pick-up details for the Returned Item(s). A tracking number will be given to you upon pick-up.
If you are using other method to return the Returned Item(s) to us, kindly ensure you obtain a Proof of Postage from the relevant service provider and provide the same to us as proof that you have returned the product(s).
Upon our receipt of the Returned Item(s), they will be assessed by Dior Customer Service and we will contact you to arrange for a refund.
(d) Processing the Refund
We will process the approved refund within 10 working days from receiving the Returned Item(s). You will receive an email notification of your refund status from our Dior Customer Service team.
All refunds will only be made against the original credit card used for the purchase.
Please note that the time required to refund a credit to your account may vary depending on the issuing bank. Please contact the issuing bank of your credit card for more details.
7. Your obligation and responsibility
7.1 When accessing or using the Site, you shall fully comply with these Terms and act in accordance with all applicable laws and in good faith. You are not allowed to make any change or alteration to the Site or any content or services that may appear on this Site at all times.
7.2 Children below 18 years of age are not permitted to use the Site and/or place any order(s) on the Site. When you use the Site and/or place an order(s) on the Site, you confirm that you are above the age of 18 years and are legally eligible to enter into binding contracts. We reserve the right to terminate your access to the Site immediately if we discover that you are under the age of 18 years at any time.
You are responsible for maintaining the confidentiality of your account (including username and password) registered on the Site. At all times, you shall be responsible for all activities that occur under your account on the Site.
8. Intellectual Property
8.1 All information and content available on the Site including but not limited to trademarks, logos, designs, features, functions, texts, graphics, images, videos, software, music and sounds, and the compilation and organization thereof (collectively to be referred to as "Content") is our property or the property of our affiliates, partners or licensors.
8.2 All information and content available on the Site including but not limited to trademarks, logos, designs, features, functions, texts, graphics, images, videos, software, music and sounds, and the compilation and organization thereof (collectively to be referred to as "Content") is our property or the property of our affiliates, partners or licensors.
9. Disclaimer and Limitation of Liability
9.1 You are responsible for maintaining the confidentiality of your account (including username and password) registered on the Site. At all times, you shall be responsible for all activities that occur under your account on the Site.
9.2 Without prejudice to the generality of Clause 9.1, Parfums Christian Dior and LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd do not make any representation or warranty:
- regarding the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Site and/or the Interactive Services;
- regarding the security of any information transmitted by you or to you through the Site and/or Interactive Services;
- that Site and/or the Interactive Services will be provided uninterrupted, secure or free from errors or omissions;
- that the Site and/or Interactive Services are or will be free from any computer virus, worms or other potentially malicious, destructive or corrupting computer program or file; or
- that the Site and/or Interactive Services are or will be free from any computer virus, worms or other potentially malicious, destructive or corrupting computer program or file; or
9.3 To the fullest extent permitted by law, Parfums Christian Dior and LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd will not be liable for any damages of any kind arising out of or in connection with the use of the Site and/or the Interactive Services. This is a comprehensive limitation of liability that applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, loss of income, profit revenue or goodwill, loss of or damage to property and claims of third parties.
9.4 Parfums Christian Dior and LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd will not be liable for any claim arising out of your incorrect or improper use of any part of the Site or any goods, products or services offered by or purchased through the Site, including use that does not comply with any product instructions or that would be otherwise unexpected or unreasonable.
9.5 To the maximum extent permitted by law, and subject to applicable consumer protection provisions in Malaysia, Parfums Christian Dior and LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd are not liable for any claims arising from your use of non-Parfums Christian Dior branded products.
9.6 Parfums Christian Dior and LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd have no responsibility and assumes no liability for any unaffiliated sites to which the Site and/or the Interactive Services are linked.
10. Indemnification
You agree to defend, indemnify and hold harmless Parfums Christian Dior and LVMH Perfumes & Cosmetics (Malaysia) Sdn Bhd (and our affiliates, officers, directors, agents, licensors, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind, including reasonable legal fees, arising out of:
- your use of and access (or anyone acting under your account) to the Site and/or the Interactive Services;
- a breach of your representations and warranties set forth above;
- your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or
- any claim in connection with any information submitted by you that caused damage to a third party.
10.2 This indemnity will survive the termination of these Terms and your use of the Sites and/or the Interactive Services.
11. Force Majeure
11.1 We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a Contract caused by events that are beyond our reasonable control (“Force Majeure Events”).
Force Majeure Events shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
- strike, lockout or other forms of protest;
- civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war;
- fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster;
- inability to use trains, ships, aircraft, motorized transport, logistics delivery or other means of transport, public or private;
- inability to use public or private telecommunications systems;
- acts, decrees, legislation, regulations or restrictions of any government or public authority;
- failure or accident in maritime or river transport, postal transport or other type of transport;
- interruption, blackout or delays for any transmission over the Internet and electronic mail due to internet traffic, or incorrect data transmission due to the public nature of the Internet; or
- other similar or different contingencies beyond our reasonable control.
It shall be understood that our obligations deriving from any Contract are suspended during the period in which a Force Majeure Event remains in effect and we may require an extension of the period until the Force Majeure Event is removed to fulfill these obligations.
12. Use and Disclosure of Personal Data
12.1 We will use the personal information you provide to us: (a) to supply the product(s) to you;
(b) to process your payment for the product(s);
(c) to improve our services; and
(d) if you agreed to this during the ordering process, to provide you additional information and promotions from us, our business partners and/or our advertisers. If you do not wish to receive this additional information, you may contact Dior Customer Service at any time.
12.2 We will only disclose your personal information to third parties where the law either requires or allows us to do so.
12.3 Please see our Privacy and Cookies Policy to understand how we will use personal information submitted by you when creating an account, placing an order(s), make payment for purchasing product(s) and when you are otherwise using the Site.
13. Other Important Terms
13.1 You acknowledge and agree that these Terms constitute the complete and exclusive contract between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.
13.2 Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.
13.3 We may transfer our rights and obligations under these Terms to another person or organization. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. This contract is between you and us. No other person shall have any rights to enforce any of its Terms unless with our written consent.
13.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, such invalidity or unenforceability shall not render these Terms invalid or unenforceable as a whole but these Terms shall be modified, to the extent possible, by the adjudicating entity to most fully reflect the original intent of the parties as reflected in the original provision.
13.5 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
13.6 These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed in accordance with the laws of Malaysia, without giving effect to any principles of conflict of laws. By using the Site, you agree that the courts of Malaysia shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or its subject matter or formation.
Last Updated: 31 December 2020
