Rouge Dior Forever Beauty Live Faq

To sign up as a Dior Beauty member, complete the registration process at https://shop.dior.com.my/account/login.

Step 1:​
Insert your mobile number.*​
*If you have previously signed up for an account at our boutiques / counters, please insert the same mobile number to ensure your offline and online purchases are recorded into one same account.

If account already exist, please proceed to sign in or, reset your password by clicking ‘Forgot your password’.

Step 2:​
Key in the OTP code received from the mobile number you register

Step 3:​
Fill up your profile details and choose your preferred marketing communication channels. To complete, click ‘Register’.

You may contact Dior Beauty Customer Service for assistance if you are having difficulty at the registration process.

Dior Beauty members are able to enjoy exclusive benefits such as:​

• Free delivery above RM 80 & receive up to 7 samples for orders above RM 400.​
• Complimentary gifts (auto-added to cart) with orders of RM 600 or more.​
• Additional gifts redeemable with promotional codes, available at limited time and while stocks last.
• Loyalty gift rewards*

Introducing the New Eco Shipping Packaging*, choose ‘The Eco Shipping Packaging’ packaging method during check out to help us reduce our environmental impact. If you wish to receive The Dior Couture Gift packaging and gift card, choose ‘The Couture Gift Packaging’ option during checkout.
*The Eco Shipping Packaging does not come with Gift Message Card.

Subject to the following conditions, normal delivery will take 5 to 7 business days upon confirmation of your order:-

• All orders will only be processed and shipped on weekdays (Monday to Friday only, not including Public Holidays)
• Shipping may take additional time due to Public Holidays and/or extreme weather conditions
• Additional time may be required for shipping of engraved products(s)
• We will ship your order(s) to the delivery address you have provided in your account in shop.Dior.com.my. Your shipping address cannot be changed or modified once your order is placed. Dior is not liable for any loss or delay arising from the incorrect address on the invoice.
• Shipping to remote and rural areas may take additional time
• All order(s) must be signed for and acknowledged receipt upon delivery

For more delivery enquiry: https://shop.dior.com.my/pages/delivery-returns

You can pay for products using the following payment options:

CREDIT CARDS ACCEPTED:

• Visa
• MasterCard

We regret that we are unable to accept:

• Bank Transfers
• Debit Cards
• E-wallets

Once your order(s) has been confirmed, no further changes can be made to the order(s) including the order content and shipping address. We advise you to carefully review and if required, modify your order(s) before submitting your payment.

Once your order(s) has been confirmed, no further changes or add-ons can be made to the order(s). We advise you to carefully review and if required, modify your order(s) before submitting your payment.

Occasionally, order(s) or part(s) of an order may be cancelled by our system for various reasons including but not limited to the followings :

• the product(s) is not available;
• payment information cannot be processed;
• the order cannot be delivered to address provided;
• duplicate order(s) was placed; or
• the order(s) or part(s) of the order may result in the violation of the Terms.

Your original payment method will be refunded for the appropriate amount corresponding to the cancelled order(s) or part(s) of the order.

For more enquiries: https://shop.dior.com.my/pages/legal-terms-conditions

Currently, we only accept return request(s) for damaged, faulty and/or incorrect item(s) received for order(s) placed on shop.Dior.com.my. Complimentary returns must be requested for within 10 days of the delivery date. Products and all complimentary items must be returned to our Dior Head Office with a duly signed and completed Return Form at the following address within 7 days from the day we accept your return request(s) through our Dior Customer Service:-

c/o LVMH PERFUMES & COSMETICS (M) SDN BHD
No. 3A-3, Level 3A, Menara Milenium,
8, Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur
Attn: Customer Care Online

We do not accept or process any return request(s) for any customized/engraved item(s), unless the said customized/engraved item is found to be damaged or faulty upon delivery.

Partial and full refund(s) may be offered by Dior for return request(s), subject to the assessment of the actual item(s) by our Customer Service.

This policy is only applicable to purchase(s) made online via Dior Online Boutique - shop.Dior.com.my website. For any purchase(s) made in-store at a Dior Counter or a Dior Boutique, please refer to the original place of purchase to request for a return.

This policy does not affect your consumer rights under the Malaysian law.